5. Disaster response protocols

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Rail emergencies require a sustained, coordinated response, with external resources and assistance from non-rail organisations, like police and emergency services.


This emergency could be an event like a gas leak, security threat, bush fire or serious injury, which has or could possibly result in:

  • The death or serious injury of a person
  • Significant damage to property or infrastructure
  • Significant disruption to train servicesย 
  • Significant environmental impact


In these high-stakes situations, Network Control, including Systems Operators, are responsible for regulating all train movements to ensure the safe, proper and efficient operation of the disaster response, which can be divided into 6 basic steps:


  1. IDENTIFY
  2. NOTIFY
  3. ASSESS
  4. COORDINATE
  5. DOCUMENT
  6. INVESTIGATE
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